Airgapped signing issues
Air-gapped signing problems usually come from incompatible transaction data, incomplete transfers, network mismatches, or incorrect wallet restore settings. Keep the offline key environment isolated while checking each step.
Recover an air-gapped signing workflow
- Confirm the online and offline wallets use compatible Best Wallet versions and the same network.
- Regenerate the unsigned transaction if the transfer data is incomplete or stale.
- Move only unsigned or signed transaction data—not seeds or private keys—between environments.
- Review the destination, amount, and fee on the offline device before signing.
- If broadcast fails, inspect the signed transaction error without reconnecting the private-key environment.