Troubleshooting

Incorrect balance

An incorrect Best Wallet balance is often caused by incomplete synchronization, a restore height that is too recent, the wrong account filter, or frozen outputs. Check these in order before assuming funds are missing.

Check the balance systematically

  1. Wait for synchronization to reach the current blockchain height.
  2. Confirm the wallet is connected to the intended node and network.
  3. Check every account and subaddress filter.
  4. Review restore height and rescan from an earlier height if the wallet was restored incorrectly.
  5. Check whether outputs are frozen or still locked by confirmations.