Troubleshooting

Missing transaction

A missing transaction may not have been scanned yet, may belong to another account or subaddress, or may be hidden by an incomplete restore. Confirm synchronization and wallet settings before escalating the issue.

Find a missing transaction

  1. Confirm the transaction was sent to an address in this wallet and account.
  2. Let Best Wallet synchronize fully with a healthy node.
  3. Check used, hidden, and alternate receiving addresses.
  4. Verify the restore height and rescan from before the transaction date if needed.
  5. Compare the transaction ID and confirmations using a trusted Monero block explorer.