Troubleshooting

Transaction did not arrive

If a Monero payment did not arrive, first confirm the transaction ID and destination address, then check confirmations and the recipient wallet’s synchronization. A recipient wallet cannot display a payment it has not scanned yet.

Trace a payment that has not arrived

  1. Confirm the sender used the correct network and recipient address.
  2. Check the transaction ID and whether it has confirmations.
  3. Ask the recipient to synchronize Best Wallet and review the correct account and subaddress.
  4. Compare the amount and destination in the transaction details.
  5. If the transaction is not in the mempool or chain, investigate the sender node and failed-transaction status.